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**Please Note:**  Charges on your credit card statement will be from "Global Stores Direct LLC",  parent company of GPS Planet.

We accept the following credit cards:  Visa, MasterCard, Discover, and American Express.    We also accept payment using Money Orders, Cashiers Checks and personal checks (must clear first before shipment).   There can be a delay of up to two weeks for personal and business checks to clear the bank.  Returned, or "bounced", checks will incur a $25 returned check fee.

We charge Florida customers 6% Sales Tax and 1% handling fee (used for any applicable discretionary taxes).

We only accept credit cards issued by U.S. banks with billing addresses in the U.S.   Transactions on GPS-Planet.com are 100% secure with 128-bit encrypted SSL technology.  Although we will charge your credit card within 3 days, orders cancelled before they are shipped will be issued a full refund.  Once an item has been shipped, customers are responsible for shipping charges both ways for all returns. 

We offer the following shipping methods:
UPS Ground
UPS 2nd Day (2 Business Days)
UPS 3 Day (3 Business Days)
UPS Next Day Air Saver (Next Business Day)
UPS Canada Standard Ground (Canada only)
UPS Worldwide Expedited (Canada only)

We can only ship to physical addresses - no P.O. boxes.  We reserve the option to use other shipping companies, including FedEx and DHL.  Most items are shipped on the same business day (Mon-Fri)  if the order is received by 3 p.m. EST.   Orders placed on the weekend will usually be shipped on the next business day.  However, we cannot guarantee that any package will be shipped on time or that it will arrive on time.   Some delays might be caused by the carrier (UPS, FEDEX, DHL, etc) and can be affected by such things as strikes, natural disasters, weather, and more.  If your shipment doesn't arrive when it's supposed to, please understand that this is out of our control. 

** Hawaii and Alaska orders can ONLY be shipped by UPS 2nd Day Air.

International Orders

:: CANCELLATIONS and RETURNS ::

GPS-Planet charges your credit card within 3 days of placing your order. Orders cancelled before they are shipped will be issued a full refund.  However, once an item has been shipped, customers are responsible for shipping charges both ways for any returns. Cancellations must be made via email to Sales@GPS-Planet.com.  Acceptable refunds will be credited to the same credit card used for the original purchase within 14 days of receipt of the returned product at our warehouse.  RETURN POLICY: Most items can be returned for refund or store credit within 30 days of shipment. Refunds will be credited to the originally used credit card, minus shipping charges, if the product is unused, unopened, and in new condition with all original manufacturer's packaging, including all accessories, manuals, quick reference cards, rebate coupons, unopened software, and warranty cards.  In order to receive a refund for your purchase, the returned merchandise must be in original condition and not installed or used.  The plastic sheet covering and protecting the display screen must still be in place. Products that come with bundled software that has been opened, used, and/or unlocked will not be accepted for return under any circumstances.  It is the customer's responsibility to make sure there are no compatibility problems before purchasing. GPS-Planet is not responsible for non-compatibility issues.A 15% restocking fee will be charged for merchandise that is not in new condition, has been opened or used.  If the product is not in resalable condition, it will be returned to the customer at the customer's expense.

Opened software is NOT returnable under any circumstances.  This includes products that come bundled with software - if the software has been opened, unlocked or used, the bundle is not returnable. Returns of opened software will be refused and sent back to the customer at the customer's expense ($10 return shipping charge).  Pre-Programmed data cards (including marine and land cartography memory cards) are NOT returnable.  No plastic bubble-wrapped product will be accepted for return if the manufacturer's packaging has been opened.   LandAirSea GPS tracking devices (like the Tracking Key, 3100, 7100 and 8100) have a NO RETURNS policy and all sales are final on those units.Refunds and credits will not be issued until the item is received back at our warehouse and cleared as meeting our requirements. 

Do NOT ship your package back until you receive a Return Merchandise Authorization number and the address of our warehouse.  Unauthorized shipments without an RMA will be refused and charged $10 for return shipping.  If a package is not refused by our warehouse, we will issue a refund, minus shipping charges and 15% restocking fee.  We will also only issue credit if product is returned in new unused condition.  Please note that Returns will not be processed without documentation including a copy of the original receipt with the order number, your address and reason for return - and, the RMA number clearly marked on both the original invoice and the outside of the shipping box (please don't write on the product box). "Return Merchandise Authorization" numbers expire 10 days after they are issued and will not be re-issued. Occasionally, we will cross-ship an item to replace an item or for some other problem with the order. If we send another product, it will be charged to the original credit card, and then refunded when we receive the other unit back. The unit must be returned to our warehouse within 10 days.* No returns accepted for any reason beyond 30 days after the date of shipment.

Returns Instructions: All returned products must have a Return Merchandise Authorization Number (RMA#) clearly written on the shipping box. Please email sales@gps-planet.com to request an RMA number.  Please do not return an order without a Return Authorization number (if a package is not refused by our warehouse, we will issue a refund, minus shipping charges and 15% restocking fee).  We will also only issue credit if product is returned in new unused condition.  Include your name, address, telephone number, Order number, the name of the product you are returning, and the reason for the return. We will contact you with further instructions, including the address of our warehouse. Once we know the product has been received back at our warehouse, GPS-Planet.com will issue a refund to the original credit card, (minus shipping costs and possible restocking fee). Do NOT refuse delivery of your order. If you refuse delivery, you will be charged any and all fees associated with the original shipment, plus any return shipping charges. Other restrictions may apply.

Warranty:

Products requiring Service, either Warranty or otherwise, should be returned directly to the appropriate Manufacturer. GPS-Planet.com does not do repairs.

Backorders:

 GPS-Planet.com will usually notify you by email within 24 hours if an item is out of stock.  If you don’t want to wait, you may cancel your order and receive a prompt refund by calling our toll-free customer service number, (800) 897-6114 or by emailing us at sales@gps-planet.com.   If we do not hear from you before we ship the merchandise to you, we will assume that you have agreed to this shipment delay.  Remember, if you want the merchandise, don’t call.  We will ship the backordered item as soon as it arrives here.

If we are unable to ship the merchandise within 30 days or less, we will automatically cancel your order and you will receive a prompt refund.

Liability:

By purchasing any product or device from GPS-Planet or Global Stores Direct LLC, the customer agrees to our Terms and Conditions, including our Liability clause:

GPS-Planet, Global Stores Direct LLC, its owners, employees and representatives are not responsible for the proper use or installation of any product or device.  The customer assumes all responsibility for the proper use and installation of all products and devices.  The customer assumes all liability for any direct or indirect damages to people and physical property in the use and installation of all products and devices purchased from GPS-Planet and Global Stores Direct LLC.  GPS-Planet and Global Stores Direct LLC are not responsible in any form, directly or indirectly, for damages to people or personal property arising from the purchase of any products or devices from GPS-Planet and Global Stores Direct LLC.  The sole responsibility for the proper use and installation of products and devices purchased from GPS-Planet and Global Stores Direct LLC, rests entirely on the customer who purchases those products or devices.  Global Stores Direct LLC and GPS-Planet assume no responsibility or liability for loss of wages or income or any other expenses due to any actions by us. The customer, his survivors, and assigns agree not to hold GPS-Planet or Global Stores Direct LLC responsible for any damages, and the customer agrees to pay for any and all court costs and legal fees resulting from any litigation or law suits filed against GPS-Planet, Global Stores Direct LLC, its owners, employees or representatives.  If a product or package is lost, stolen or damaged during shipment, the customer should contact the carrier (UPS, DHL, etc.) to file a claim.  GPS-Planet.com is not responsible for loss, theft or damages after the package leaves our warehouse, however, we will try to assist you during the claims process. 

NOTICE TO DRIVERS IN CALIFORNIA AND MINNESOTA: State law prohibits drivers in California and Minnesota from using suction mounts on their windshields while operating motor vehicles. Other dashboard or friction mounting options should be used. GPS-Planet does not take any responsibility for any fines, penalties, or damages that may be incurred as a result of disregarding this notice. (See California Vehicle Code Section 26708(a); Minnesota Statutes 2005, Section 169.71)

GPS-Planet.com is not responsible for typographical errors. Incorrect prices because of a typographical error, will not be honored.  We may change our prices, policies and terms at any time.

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