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**Please
Note:** Charges on your credit card statement will be from
"Global Stores Direct LLC", parent company of GPS Planet.
We accept the following credit cards:
Visa, MasterCard, Discover, and American Express. We also
accept payment using Money Orders, Cashiers Checks and personal checks (must
clear first before shipment). There can be a delay of up to
two weeks for personal and business checks to clear the bank. Returned,
or "bounced", checks will incur a $25 returned check fee.
We charge Florida customers 6% Sales Tax
and 1% handling fee (used for any applicable discretionary taxes).
We only accept credit cards issued by
U.S. banks with billing addresses in the U.S. Transactions
on GPS-Planet.com are 100% secure with 128-bit encrypted SSL technology.
Although we will charge your credit card within 3 days, orders cancelled
before they are shipped will be issued a full refund. Once an item
has been shipped, customers are responsible for shipping charges both ways
for all returns.

We offer the following shipping methods:
UPS Ground
UPS 2nd Day (2 Business Days)
UPS 3 Day (3 Business Days)
UPS Next Day Air Saver (Next Business Day)
UPS Canada Standard Ground (Canada only)
UPS Worldwide Expedited (Canada only)
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** Important Message **
Shipping to an address that is
different from your Billing address may delay
your order until we can verify the shipping address. The
Billing phone number must match what is on file with your credit
card company. This is for your protection as well as ours.
We reserve the right to cancel any
order that does not match what is on file with your credit card
company.
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We can only ship to physical addresses - no P.O. boxes. We reserve
the option to use other shipping companies, including FedEx and DHL.
Most items are shipped on the same business day (Mon-Fri) if the order
is received by 3 p.m. EST. Orders placed on the weekend will
usually be shipped on the next business day. However, we cannot guarantee
that any package will be shipped on time or that it will arrive on time.
Some delays might be caused by the carrier (UPS, FEDEX, DHL, etc)
and can be affected by such things as strikes, natural disasters, weather,
and more. If your shipment doesn't arrive when it's supposed to, please
understand that this is out of our control.
If a package is refused or non-deliverable, for any reason, the customer
will be charged for the original shipping fee, plus any applicable return
shipping fees.
** Hawaii and Alaska orders can ONLY be shipped by UPS 2nd Day Air.
International Orders
We are currently only shipping to Canada. Select either
UPS Canada Standard, or UPS WorldWide Expedited. We are not shipping
to any other countries at this time. Important: the customer
is responsible for paying all import duty, taxes, brokerage fees, etc
on receipt of the shipment. Refusing the shipment will result in the
customer being charged for all shipping charges and fees, including
return shipping fees.
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CANCELLATIONS and RETURNS ::
GPS-Planet charges your credit card within 3 days of placing
your order. Orders cancelled before they are shipped will be issued a full
refund. However, once an item has been shipped, customers are responsible
for shipping charges both ways for any returns. Cancellations must be made
via email to
Sales@GPS-Planet.com. Acceptable refunds will be credited to the
same credit card used for the original purchase within 14 days of receipt
of the returned product at our warehouse. RETURN POLICY:
Most items can be returned for refund or store credit within 30 days of
shipment. Refunds will be credited to the originally used credit card, minus
shipping charges, if the product is unused, unopened, and in new condition
with all original manufacturer's packaging, including all accessories, manuals,
quick reference cards, rebate coupons, unopened software,
and warranty cards. In order to receive a refund for your
purchase, the returned merchandise must be in original condition and not
installed or used. The plastic sheet covering and protecting
the display screen must still be in place. Products that come with bundled
software that has been opened, used, and/or unlocked will not be accepted
for return under any circumstances. It is the customer's responsibility
to make sure there are no compatibility problems before purchasing. GPS-Planet
is not responsible for non-compatibility issues.A 15% restocking
fee will be charged for merchandise that is not in new
condition, has been opened or used. If the product
is not in resalable condition, it will be returned to the customer at the
customer's expense.
Opened software is NOT returnable under any circumstances.
This includes products that come bundled with software - if the software
has been opened, unlocked or used, the bundle is not returnable.
Returns of opened software will be refused and sent back to the customer
at the customer's expense ($10 return shipping charge). Pre-Programmed
data cards (including marine and land cartography memory cards) are NOT
returnable. No plastic bubble-wrapped product will be accepted for
return if the manufacturer's packaging has been opened. LandAirSea
GPS tracking devices (like the Tracking Key, 3100, 7100 and 8100) have a
NO RETURNS policy and all sales are final on those units.Refunds and credits
will not be issued until the item is received back at our warehouse and
cleared as meeting our requirements.
Do NOT ship your package back until you receive a Return
Merchandise Authorization number and the address of our warehouse.
Unauthorized shipments without an RMA will be refused and charged $10 for
return shipping. If a package
is not refused by our warehouse, we will issue a refund, minus shipping
charges and 15% restocking fee. We will also only issue credit if
product is returned in new unused condition. Please
note that Returns will not be processed without documentation including
a copy of the original receipt with the order number, your address and reason
for return - and, the RMA number clearly marked on both the original invoice
and the outside of the shipping box (please don't write on
the product box). "Return Merchandise Authorization" numbers expire 10 days
after they are issued and will not be re-issued. Occasionally, we will cross-ship
an item to replace an item or for some other problem with the order. If
we send another product, it will be charged to the original credit card,
and then refunded when we receive the other unit back. The unit must be
returned to our warehouse within 10 days.* No returns accepted for
any reason beyond 30 days after the date of shipment.
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Refund Terms
Product
returned in New Condition: Full refund,
minus shipping charges.
Product
returned in Used Condition:
Refund, minus shipping charges and 15% restocking
fee.
Returned
product not in resalable condition:
No refund, product returned
to customer at customer's expense.
Defective
or damaged product return:
Exchange for same product;
or refund (minus shipping charges). Customer is responsible
for all shipping charges.
Product
returned without an RMA #:
Please do not return an order
without a Return Authorization number.
If a package is not refused by our warehouse, we will issue a refund,
minus shipping charges and 15% restocking fee. We will
also only issue credit if product is returned in new unused
condition.
** Customer is responsible
for all shipping charges.
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Returns Instructions:
All returned products must have a Return Merchandise Authorization
Number (RMA#) clearly written on the shipping box. Please email
sales@gps-planet.com to request an RMA number. Please
do not return an order without a Return Authorization number (if a package
is not refused by our warehouse, we will issue a refund, minus shipping
charges and 15% restocking fee). We will also only issue credit if
product is returned in new unused condition. Include
your name, address, telephone number, Order number, the name of the product
you are returning, and the reason for the return. We will contact you with
further instructions, including the address of our warehouse. Once we know
the product has been received back at our warehouse,
GPS-Planet.com will issue a refund
to the original credit card, (minus shipping costs and possible restocking
fee). Do NOT refuse delivery of your order. If you refuse delivery, you
will be charged any and all fees associated with the original shipment,
plus any return shipping charges. Other restrictions may apply.
Warranty:
Products requiring Service, either Warranty or otherwise, should be returned
directly to the appropriate Manufacturer.
GPS-Planet.com does not do repairs.
Backorders:
GPS-Planet.com
will usually notify you by email within 24 hours if an item is out of stock.
If you don’t want to wait, you may cancel
your order and receive a prompt refund by calling our toll-free customer
service number, (800) 897-6114 or by emailing us at
sales@gps-planet.com.
If we do not hear from you before we ship the merchandise to you, we will
assume that you have agreed to this shipment delay. Remember, if you
want the merchandise, don’t call. We will ship the backordered
item as soon as it arrives here.
If we are unable to ship the merchandise
within 30 days or less, we will automatically cancel your order and you
will receive a prompt refund.
Liability:
By purchasing any product or device from GPS-Planet or Global Stores
Direct LLC, the customer agrees to our Terms and Conditions, including our
Liability clause:
GPS-Planet, Global Stores Direct LLC,
its owners, employees and representatives are not responsible for the proper
use or installation of any product or device. The customer assumes
all responsibility for the proper use and installation of all products
and devices. The customer assumes all liability for any direct or
indirect damages to people and physical property in the use and installation
of all products and devices purchased from GPS-Planet and Global Stores
Direct LLC. GPS-Planet and Global Stores Direct LLC are not responsible
in any form, directly or indirectly, for damages to people or personal property
arising from the purchase of any products or devices from GPS-Planet and
Global Stores Direct LLC. The sole responsibility for the proper use
and installation of products and devices purchased from GPS-Planet and Global
Stores Direct LLC, rests entirely on the customer who purchases those products
or devices. Global Stores Direct LLC and GPS-Planet assume no responsibility
or liability for loss of wages or income or any other expenses due to any
actions by us. The customer, his survivors, and assigns agree not to hold
GPS-Planet or Global Stores Direct LLC responsible for any damages, and
the customer agrees to pay for any and all court costs and legal fees resulting
from any litigation or law suits filed against GPS-Planet, Global Stores
Direct LLC, its owners, employees or representatives.
If a product or package is lost, stolen or damaged during shipment, the
customer should contact the carrier (UPS, DHL, etc.) to file a claim.
GPS-Planet.com is not responsible
for loss, theft or damages after the package leaves our warehouse, however,
we will try to assist you during the claims process.
NOTICE TO DRIVERS IN CALIFORNIA AND MINNESOTA: State law prohibits
drivers in California and Minnesota from using suction mounts on their windshields
while operating motor vehicles. Other dashboard or friction mounting options
should be used. GPS-Planet does not take any responsibility for any fines,
penalties, or damages that may be incurred as a result of disregarding this
notice. (See California Vehicle Code Section 26708(a); Minnesota Statutes
2005, Section 169.71)
GPS-Planet.com
is not responsible for typographical errors. Incorrect prices because of
a typographical error, will not be honored. We may change our prices,
policies and terms at any time.
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